Reception and Administration
The Practice Operations Manager is Laura Bourne.
The Medical Secretarial Team
The secretaries organise the doctors’ letters and referrals and play a key role in the Choose and Book referral system.
The Reception/Administration Team
Terresa Worden – Office Manager
Donald Garrett – Senior Receptionist
Rachael Leach – Senior Receptionist
Emma Phuprate – Senior Receptionist
Lacie Durand – Senior Receptionist
Samantha O’Sullivan – Care Coordinator
Sarah Hannigan – Social Prescriber
The receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.
Our administration team processes all forms and registration papers and keeps our computer records accurate. Should you have any queries regarding these matters, please speak to them.