As of this week, NHS App users will be able to receive appointment reminders (and post-appointment survey requests) as notifications via the App. Patients must have their App notifications switched on in order to receive these alerts. If an NHS App message is not opened within 24 hours, the appointment reminder will automatically be sent as an SMS.
If you require support with the NHS App (including with setting up message notifications), please contact the Digital Care Coordinator for Merton, Tanuja Kumari, on 020 3922 1554 (Tuesday-Thursday, 10:00-14:00).