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Patient update

Our Paediatric Hub relaunched in October 2025. It is available daily for acute problems and runs from 9:30am-1pm. Appointments can be booked online from 7am for any child under 16. We would encourage you to please book online to minimise call wait times for all patients. Please ensure that you have online access set up for your child.

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Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

  • collect a proxy access form from reception during opening times

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Page published: 3 July 2023
Last updated: 23 November 2023