You should call 111 if the situation isn’t life-threatening or limb-threatening. A trained operator can provide you with urgent care and assessment over the phone. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should call 999 in a life-threatening emergency. For more information on when to call 999, please click here.
The Coral Mental Health Crisis Hub is an alternative place of safety to the Emergency Department for mental health emergencies. The service is based at Springfield University Hospital and you can be referred to the Hub via the Mental Health Support Line. Call NHS 111 and select the mental health option for urgent mental health support or email CoralCrisisAssessmentHubTeam@swlstg.nhs.uk.
For more mental health support resources, please go to our page for mental health support and resources.