Important: Enable your NHS App notifications

We increasingly use the NHS App to send important information such as updates about your care or treatment, appointment information and reminders, and responses to queries or advice requests.

The NHS App is designed to notify you when a new message arrives, but you will only receive these alerts if notifications are enabled on your device. For instructions on how enable these, please click here.

Without notifications switched on, you may not realise that a message has been sent to you unless you open the app and check manually.

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Accessing your health record

Your health record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically have access to more information added to their health record. This includes letters, test results and appointment notes.

You can access your health record and nominate someone you trust to access it too.

You can use your NHS account (through the NHS website or NHS App) or Patient Access to access your health record.

You’ll need to ask the surgery for online access to your full health record, or you’ll only see your medicines and allergies.

Request access to your full health record online

First, you need to register for online services and prove who you are. To request access:

  • fill out a register for online services form and choose to access your full health record
  • upload or visit the surgery with photo ID so we can confirm your identity
  • if you are setting up access for the first time, we will give you a username and password
  • go to Patient Access or the app for access

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.

Page published: 4 July 2023
Last updated: 27 July 2023