Surgeries are held throughout the day from 8am to 8pm, Monday to Thursday and 8am to 6:30pm on Fridays. Saturday morning surgeries are held from 9am to 1pm.
Appointments can be made by:
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 020 3883 5900
- in person
If you need help with a non-urgent medical or admin request, you can now contact us online.
It is helpful with urgent problems if you can give the receptionist some information about the nature of the problem, although this does not affect your right to confidentiality.
Appointments are booked at the NHS standard rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor’s discretion.
At your appointment the doctor will give you as long as is necessary to deal with your problem safely, but if you have multiple problems to discuss, he or she may ask you to book another appointment.
Please ensure that you arrive before your appointment time, as if you are even a little late it will delay every other patient after you.
Nurse appointments
See a nurse for conditions such as blood pressure checks, asthma, diabetes, health reviews, cervical smears, family planning advice, repeat pill prescriptions, ear syringing, dressings and removal of stitches, travel advice and immunisations.
If you have been invited for a cervical smear, you can book an appointment online with our nurses.
Nurse practitioner appointments
See a nurse practitioner for a range of acute illnesses such as coughs, colds, sore throats, urine and chest infections in adults and children. Our nurse practitioner usually sees patients requiring a same day appointment and are qualified to order tests, investigations, and issue prescriptions.
Contact a first contact physiotherapist
All first contact physiotherapist appointments are also available online Patient Access or by calling 020 3883 5900.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App) or by using the GP online system: https://account.patientaccess.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dpkce_patientaccess_web%26redirect_uri%3Dhttps%253A%252F%252Fapp.patientaccess.com%252Fsignin-callback%26response_type%3Dcode%26scope%3Dopenid%2520profile%2520patientaccess_api%26state%3Dc6880458ec7246c7ba5886afa9260bdf%26code_challenge%3Dzuyu6epB0ShZr5A6–PNqL72719BXh58dR9-Adz8DaA%26code_challenge_method%3DS256%26response_mode%3Dquery%26titleType%3Ddefault
- phone us on 020 3883 5900 during opening times
If you need help when we are closed
You should call 111 if the situation isn’t life-threatening or limb-threatening. A trained operator can provide you with urgent care and assessment over the phone. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should call 999 in a life-threatening emergency. For more information on when to call 999, please visit NHS: When to call 999.
The Coral Mental Health Crisis Hub is an alternative place of safety to the Emergency Department for mental health emergencies. The service is based at Springfield University Hospital and you can be referred to the Hub via the Mental Health Support Line. Call the Mental Health Support Line on 0800 028 8000 for a referral to the Hub or email CoralCrisisAssessmentHubTeam@swlstg.nhs.uk.
For more mental health support resources, please visit our dedicated page for mental health support and resources.