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Patient update

Our Paediatric Hub relaunched in October 2025. It is available daily for acute problems and runs from 9:30am-1pm. Appointments can be booked online from 7am for any child under 16. We would encourage you to please book online to minimise call wait times for all patients. Please ensure that you have online access set up for your child.

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Chain SMS – an innovative new text messaging system

Chain SMS is a system which allows us to easily send text messages to our patients.

Some examples of how we might use it:

  • Reminders or notifications (e.g. to inform you that your prescription is ready)
  • Responding to simple queries (e.g. if you had a quick question about your medication)
  • Letting you know we tried to call
  • Sending you advice at the end of a consultation

The surgery’s name will always be at the bottom of the message. Please ensure that the contact details we have recorded for you are up-to-date. If you do not want to be contacted in this way, please let us know.