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Patient update

Our Paediatric Hub relaunched in October 2025. It is available daily for acute problems and runs from 9:30am-1pm. Appointments can be booked online from 7am for any child under 16. We would encourage you to please book online to minimise call wait times for all patients. Please ensure that you have online access set up for your child.

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Face coverings – exemptions

The requirement to wear a face covering on TfL’s public transport stations, platforms and services does not apply to children under the age of 11. You also do not ned to wear a face covering if you have a good reason not to, such as:

  • If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering.
  • If putting on, wearing or removing a face covering would cause you severe distress.
  • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate.
  • If you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you.
  • If you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others.
  • If you need to eat, drink, or take medication you can remove your face covering.
  • If you are asked to remove your face covering by a police officer or other official, for example to check your railcard.

To download a face coverings exemption card, please click here.